Consultations are by appointment and can be booked in person or over the telephone during opening hours.
- Pre-bookable - we have a percentage of pre-bookable appointments that can be booked up to 2 weeks in advance. These appointments are available during early morning, afternoon or evening surgeries.
- On the day - the remaining appointments can only be booked by phoning on the day you need to be seen. Please telephone as early as possible (lines open at 08:00) as the demand can be high.
- Evening surgeries - these are available once a week either on a Monday, Tuesday, Wednesday or Thursday evening with one nurse and one doctor providing appointments, the nurse for just over one and a half hours and the doctor for just over one and a half hours. We hope that these appointments will be most useful for patients who work during the day.
- Telephone Consulting- The Doctors also provide telephone consultations by appointment, which are suitable for things which do not require an examination, such as discussing test results, response to change of medication, renewal of a prescription that is not on repeat etc. This can save travel time and inconvenience for the patient. Please provide current phone number and keep line free so the doctor can call you. Telephone appointments are scheduled for 5 minutes.
- Need to be seen urgently? Even if all our routine appointments are full for that day we can arrange to see anyone who is particularly unwell or in pain or urgently needs to be seen. Please inform the receptionist and they will either allocate an appointment or ask the duty doctor [one of the GPs from the practice] to call you back and discuss your condition, so that appropriate arrangements can be made. Please give the receptionist an indication of the type of problem so they can pass this on to the doctor, who may be dealing with a lot of urgent problems at once and needs to prioritise.
- Appointment length Routine doctor's appointments are booked for 10 minutes, telephone appointments for 5 minutes. Please bear this in mind. If you have several different things to discuss with the doctor it might be necessary to book a further appointment, rather than rush through things or keep the next patients waiting for too long. If you know in advance something will take a while please ask about a double appointment, although this may not always be possible.
Advanced Nurse Practitioner and Practice Nurses. In a number of cases it might be worth considering an appointment with the Advanced Nurse Practitioner or Practice Nurse rather than a doctor. They are qualified to deal with many conditions and you may be seen more quickly
If you wish advice from either a doctor or one of the nursing team please call 0131 6691153. For Doctor's advice a booked telephone appointment may be most suitable. If no telephone appointments are available a message can be left for the doctor and they can call you back, but unlike a telephone appointment there is not a guaranteed time when this will happen. Please note if your call is urgent we will forward your call to the duty doctor
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.